Shipping policy

Shipping Policy

Mommiz&Kiddiz (a brand of Babyhut Clothing Private Limited)

Order Processing

All orders are processed within [1–2] business days of order confirmation (Saturdays, Sundays and public holidays excluded). Orders placed for personalized products may require additional processing time, as mentioned during checkout.

You will receive a confirmation email/WhatsApp message with tracking details once your order has been dispatched.

Shipping Charges

Orders below ₹500 are charged a flat shipping fee of ₹100.
Orders ₹500 and above qualify for free shipping within India.
COD (Cash on Delivery) orders may attract an additional COD handling fee, shown at checkout.

Delivery Timelines

Domestic (within India): Estimated delivery within 4–5 business days from the date of dispatch, depending on your location.
International orders: Currently, we do not ship internationally.

Delivery timelines are estimates provided by our courier partners and may vary due to weather, courier delays, remote locations, or unforeseen circumstances beyond our control.

Order Tracking

Once your order is shipped, a tracking link/AWB number will be shared with you via email/WhatsApp. You can use this to track your shipment directly with the courier partner.

Undelivered / Returned-to-Origin (RTO) Shipments

If a shipment is undelivered due to an incorrect address, unavailability of the customer, or refusal to accept the parcel, and it is returned to us, the customer will bear the re-shipping cost for a second delivery attempt.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with photos/details on WhatsApp: +91 7977805980, so we can assist you promptly.